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Based in Belgium, Soudal is a highly innovative, rapidly expanding global independent manufacturer of sealants, polyurethane foam and adhesives, targeting the construction, retail and industrial markets with a turnover of €835 million in 2018. Since it was founded in 1966, Soudal has experienced growth rates of over 10% a year. In order to sustain this growth, the UK subsidiary Soudal (UK) Ltd. is constantly looking to grow the business by investing heavily in new positions to keep up with market demands.

Current Vacancies

Title:                Customer Service Manager

Reporting to:  Managing Director - Soudal (UK) Ltd

Location:        within commuting distance from Tamworth

Job Role                                                                                                                                     

-     Provide best possible customer service and sales support to customers, both external and internal.

-     Maintain excellent customer relations as one of the first points of contact for the Soudal (UK) Ltd office through a friendly and professional approach by telephone, fax or e-mail.

-    Make sure orders are processed timely and accurately (SAP system) in line with OTIF targets.

-      Direct responsibility for Sales Support Team (currently 4 members).

-      Answer external and internal customer queries or issues or refer to suitable person.

-    Liaise with Logistics Manager, Finance Manager, Sales teams and HQ in Belgium to maximise customer service, improve efficiency and minimise issues and costs.

-      Responsibility for smooth running of IT (SAP, Microsoft Office, hardware,…)

Key Attributes

-      A customer focused professional able to develop strong business relationships, well organised, goal driven, stress resistant.

-      Minimum 5 years’ experience working in a customer service environment.

-      Experience leading a team.

-      Excellent verbal and written communication skills.

-      IT proficient: Microsoft Outlook, SAP, CRM, etc.

Please forward CV to Mr A. Van den Broeck, Managing Director,